If you login to WordPress Customizer and found that it’s not loading or some settings are not working properly, follow the steps below.
Why is this happening?
- It could be due to plugin conflict (conflict between two plugins), or plugin script error in your preview.
- It could be your server not having enough memory to run all the software installed. Which includes WordPress, Theme and your large collection of plugins.
Before you start doing something:
- Make sure that you have updated WordPress to its latest version
- Update your active theme and active plugins to their latest versions
- Make sure you have at least PHP 5.6 installed (7.2+ is recommended, required since 2019 – source).
- If you are on live server make full backup of your website (files and database – how to?)
Increase PHP memory limit.
It’s recommended to have at least 128MB (256MB is even better). How to?
Deactivate all your plugins
With active Futurio theme deactivate all plugins
- Now visit Appearance -> Customize and see if it works properly.
- Activate Futurio Extra plugin and see the Customizer if it works properly.
- If it works properly, there is a high chance that your server is not having enough memory to run or there is a 3rd party plugin issue.
- Re-activate back plugin by plugin.
- After every plugin activation, visit your Appearance -> Customize to see if it works
- If you have found a plugin that breaks your Appearance -> Customize you can:
- Keep the plugin activated and disable all other plugins
- Visit Appearance -> Customize and see if it works.
- If it works, it is not plugin conflict probably, but your server have not enough resources.
- If it does not work, then you have found the plugin that’s causing conflict.